Who We Are

Sell My Phone is a phone buyback service based at 55 Gloucester Road, Bristol, BS7 8AD. We buy used and damaged mobile phones from customers across the United Kingdom. If you have any questions about this privacy policy, contact us at info@sellmyphones.co.uk or call 0117 302 1984.

What Information We Collect

We may collect the following personal information when you use our service:

• Your name and contact details including email address and phone number
• Your bank account details for payment processing
• Your postal address for postage labels and correspondence
• Details about the device you are selling including model, condition, and IMEI number
• IP address and basic analytics data when you visit our website

How We Use Your Information

We use your personal information to:

• Process your phone buyback quote and payment
• Send you tracking information and payment confirmation
• Verify your identity and comply with anti-fraud regulations
• Respond to your enquiries and provide customer support
• Improve our website and service through analytics

Data Security

All personal data is stored securely and we take reasonable steps to protect your information from unauthorised access, loss, or disclosure. We do not sell your personal data to third parties. Bank account details are used only for payment and are not stored beyond the period needed to complete your transaction.

Your Rights

You have the right to request a copy of the personal data we hold about you, to have incorrect data corrected, and to have your data deleted where we no longer have a legitimate reason to hold it. To exercise these rights, contact us at info@sellmyphones.co.uk.

Cookies

Our website uses cookies to improve your browsing experience and to analyse site traffic. You can control cookies through your browser settings. By continuing to use our website, you consent to the use of cookies in accordance with this policy.

Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page. We encourage you to review this policy periodically.