Payment Methods & Payment Timing
Understand when payment is processed, why inspection comes first, and which issues can delay completion of a trade-in.
When is payment processed?
For Bristol store drop-off, once the device has been inspected and the final valuation is accepted, approved sales can be paid in cash on the spot or by bank transfer. For collection or post-in transactions, payment is normally made by bank transfer after inspection and final approval. We aim to release an approved payment the same working day; if that is not possible, we aim to release it by the next working day. Your bank may take additional time to show the funds.
Device received
The handset reaches the agreed receiving point using the relevant postage, collection or Bristol drop-off route.
Inspection completed
The model, storage, condition, functions and relevant restrictions are checked against the submitted information.
Final amount confirmed
If the device matches, the transaction can continue. If a material difference exists, a revised valuation may be required first.
What can delay payment?
- Incorrect bank or payment details.
- A revised valuation waiting for acceptance.
- An account, blacklist, ownership or management restriction.
- Additional verification needed because the device differs from its description.
- Processing delays within a bank or payment network outside our direct control.
What we will never ask for
You should not send full online-banking passwords, card PINs or account security codes in ordinary communications.
Frequently asked questions
Does the first online value guarantee the final payment?
No. It is based on the information supplied before inspection. A material difference can require a revised valuation.
How quickly do you pay?
We aim to release approved bank-transfer payments the same working day after inspection and final approval, or by the next working day where same-day release is not possible. Bank processing after release can vary.
Why might a payment take longer than expected?
Incorrect details, verification, acceptance of a revised valuation or external bank/payment-network processing can affect timing.
What if I think a payment is missing?
Contact support with the transaction reference, device details and the payment information relevant to the transaction so it can be checked.