Legal & Policies

Clear policies for valuation, data, payment, returns and customer support.

This hub brings together the terms and policy pages that explain how Sell My Phones operates and what customers should know before sending a device.

Core legal documents

The general basis of the trade-in service, inspection, payment and returns.

How personal information is handled and your UK data-protection rights.

How cookies and related site technologies are used.

The detailed process after a device is received.

Why a value can change and what happens if you decline.

When payment is processed and what can cause a delay.

Your responsibility for lawful ownership and account restrictions.

How to protect your information before sending a device.

How to ask us to review a transaction or concern.