Help Centre

Everything you need before, during and after a phone trade-in.

Find the right guide for condition grading, data preparation, postage, payments, revised offers, complaints and Bristol drop-off support.

Start here

Follow the selling journey from valuation to inspection and payment.

Understand cosmetic and functional differences before choosing a grade.

Back up, remove accounts and reset your phone safely.

Pack securely and keep tracking evidence.

Understand when payment is processed and what can delay it.

Raise a concern about valuation, inspection, delivery, payment or return.

Check finance, blacklist, activation-lock and management issues.

What happens if inspection finds a material difference.

How reuse, repair, parts recovery and recycling fit together.

Send us the exact model, storage and a short description of the issue.