Data Security & Device Erasure
A phone can hold photos, messages, contacts, authentication data, work profiles and account access. Prepare it carefully before it leaves your possession.
Use the right order
Erasing too early can remove information you still need; resetting in the wrong order can also leave activation protection attached to the handset.
Verify your backup
Confirm important photos, contacts, documents and messages are available elsewhere before deleting anything.
Move security access
Transfer authenticator apps, banking access and any work or security credentials you still need to another device using the provider’s supported process.
Remove accounts & reset
Sign out of Apple, Google, Samsung and other accounts, remove protection features, then use the built-in factory-reset option.
Before the phone leaves you
- Remove physical SIM and removable memory cards.
- Handle eSIM transfer/removal with your network where appropriate.
- Remove Find My / Activation Lock or Google FRP risk.
- Remove work/school management where you are authorised to do so.
- Check the device returns to the normal setup/welcome screen.
Broken phone that cannot be reset?
Tell us before sending a device that cannot be prepared normally. Do not send your passwords, PINs or two-factor authentication codes.
Frequently asked questions
Is deleting photos enough?
No. Cloud accounts, activation protection, SIMs, local app data and authenticator access can all matter.
Should I give you my Apple or Google password?
No. Remove the account yourself. Do not send passwords or account security codes.
What if the device is dead?
If you cannot reset it, disclose that before sending and explain whether the phone contains data or remains tied to an account.