Contact Sell My Phones
Contact Sell My Phones if you need help identifying a device, choosing the closest condition, preparing a damaged phone, understanding the sending process or arranging a Bristol drop-off. The fastest way for us to understand a valuation question is to include the exact model, storage and a clear description of the handset rather than sending only a photograph with no device information.
Complaints & transaction reviews
If you want us to review a valuation, inspection, delivery, payment or return issue, contact us with the transaction reference (if available), device model and storage, the date of the relevant communication, and a clear description of the point you want reviewed. For condition disputes, photographs taken before sending and tracking records can be useful. We review the relevant transaction information, inspection notes and communications before responding.
Nothing in this complaints process is intended to remove rights or remedies that cannot lawfully be excluded under applicable UK law. For privacy-specific complaints, see our Privacy Policy. For inspection or revised-offer questions, see Inspection, Payment, Revised Offers & Returns.
Sell My Phones contact details
Phone: 07 37777 1745
Email: info@sellmyphones.co.uk
Operator: UBBISOFT LTD T/A Sell My Phone · Company No. 13745546
Union Street: 5 Union Street, Bristol, BS1 2DD
Gloucester Road: 55 Gloucester Road, Bishopston, Bristol, BS7 8AD
Opening times: check the current store listing or contact us before travelling
What to include when asking about a phone
Tell us the manufacturer and exact model name, including any Plus, Pro, Pro Max, Ultra, Fold or Flip wording. Include the storage capacity if you know it and say whether the phone powers on. Describe important issues such as cracked glass, display lines, charging problems, a weak battery, camera faults, damaged buttons, liquid damage or account locks. Clear information makes it easier to tell you which catalogue entry and condition route to use.
Use the device search for normal valuation requests
If your phone is listed, the quickest starting point is the all phones search. You can also browse Apple iPhone, Samsung Galaxy or Google Pixel ranges. The device page is designed to collect the model, storage and condition details needed for the next step. Contact support when a handset is missing, unusually damaged or difficult to identify.
Questions about damaged phones
A cracked or faulty phone may still be worth assessing. Before contacting us, check whether the handset powers on and note the main damage. Do not continue charging or using a device with a visibly swollen battery or another potential safety problem. For normal faults, our broken phone page and condition guide explain how damaged devices fit into the process.
Data and account questions
If you are preparing a phone for sale, remember that deleting photographs is not the same as removing your accounts. Back up important information, sign out of cloud services, remove activation locks, remove SIM and memory cards, and factory-reset the phone where possible. Use the data wipe guide before sending. For account-specific problems, official Apple, Google, Samsung or network support may also be required.
Postage questions
Follow the sending instructions attached to your trade-in, use suitable cushioning and a strong outer package, and keep tracking or proof of posting. Do not place loose hard accessories beside the handset. If a phone has a severely damaged or unsafe battery, ask for advice before using a normal postal method. The postage and delivery guide contains the full checklist.
Bristol drop-off
Local customers can bring a device to either 5 Union Street, Bristol, BS1 2DD or 55 Gloucester Road, Bishopston, Bristol, BS7 8AD. If you are making a special journey, confirm the current opening time and that buyback assessment is available at the branch. Bring the handset and be ready to remove accounts and security locks. Reasonable ID or ownership evidence may be requested where required for fraud-prevention or ownership checks.
Questions about an existing trade-in
When contacting us about a phone you have already sent, include the name used for the request, the device model and any trade-in or postage reference you were given. Do not publish personal bank details, passwords or account credentials in public messages. We will only need the information necessary to identify the transaction and answer your question.
Before you contact us
Many common questions are already covered in our phone selling FAQs and how it works guide. Reading those pages can answer questions about inspection, revised valuations, payment timing and preparation. If your situation is different, contact us and explain the issue clearly so we can point you to the most relevant next step.
What we will not ask you to send in a normal enquiry
Do not send account passwords, one-time passcodes, full online-banking credentials or other secrets simply to ask for a phone valuation. We need enough information to identify the handset and understand its condition, not access to your private accounts. If a cloud lock must be removed, you should normally do that yourself through the relevant Apple, Google, Samsung, network or organisation account.
If you need to raise a service concern
Contact us with the device model, the name or reference used for the transaction and a concise explanation of what happened. Include supporting information that is relevant, such as tracking details or photographs of the handset, but avoid publishing personal financial details in a public review or social-media comment. A clear timeline makes it easier to investigate the issue and respond to the specific point you are raising.
Contacting us before a special journey
If you are travelling to Bristol specifically to sell a phone, call or message first to confirm the current opening time and that the device can be assessed. This is particularly helpful for unusual models, severely damaged handsets or situations involving account locks. A short check before travelling can save time and lets us tell you what information or preparation is needed.