How It Works — Sell Your Phone in 3 Simple Steps

Selling your old phone, tablet or laptop with sellmyphones.co.uk/ is designed to be as straightforward as possible. No complicated forms, no confusing terms, no nasty surprises. Here's exactly how the process works from start to finish.

Step 1: Get Your Free Instant Quote

Visit our quote page and select your device type, brand, model, storage capacity and condition. Our pricing engine — updated in real time — generates an instant cash offer. The whole process takes under 60 seconds and requires no registration whatsoever.

Once you’ve accepted your quote, your price is locked for 14 full days. This means you can take your time backing up your device and preparing it for posting without worrying about the price dropping.

Step 2: Post Your Device — Free & Fully Insured

After accepting your quote, we email you a prepaid postage label. Simply print it, attach it to your securely packaged device and drop it at any Post Office branch in the UK. There is no charge to you for postage.

Full Insurance from Door to Delivery

Your device is insured at full quoted value from the moment it enters the postal network until it’s scanned in at our Bristol facility. In the extremely unlikely event of a postal loss, you’re fully covered — you will receive your quoted price regardless.

Packaging Your Device

You don’t need to use the original box. Wrap your device in bubble wrap or foam padding, place it in a small cardboard box or padded envelope, and apply the label. If you’re posting a MacBook or larger tablet, we recommend a sturdy box. Contact us if you’d like us to post a free pre-paid packaging kit to your door.

Step 3: Inspection & Same-Day Payment

When your device arrives at our Bristol facility, our technical team carries out a thorough but swift inspection — typically completed within two hours of arrival. We check that the device matches the condition you described at quote stage.

What Happens If the Condition Differs?

If our inspection reveals a significant difference from the condition you described (for example, a working phone was described but the screen is actually cracked), we will contact you immediately with a revised offer. You then have two options: accept the revised price and receive payment the same day, or request the device to be returned to you — free of charge.

Payment Options

• Bank Transfer (BACS/Faster Payments) — Payment lands in your account the same day, usually within a few hours of inspection clearing. This is our most popular option.
• PayPal — If you prefer PayPal, funds are sent to your PayPal email address the same day.

Data Wiping

Once payment is issued, your device undergoes our professional data erasure process. We use methods compliant with NIST 800-88 standards to ensure every piece of personal data — photos, messages, passwords, accounts — is permanently and irrecoverably deleted before the device is refurbished or recycled.

Expected Timelines

• Quote to postage label: Instant — label emailed immediately after quote acceptance
• Postal transit: Typically 1–2 business days via Royal Mail tracked service
• Inspection on arrival: Usually within 2 hours of receipt during business hours
• Payment: Same day as inspection — bank transfer or PayPal released that afternoon

From the moment you accept your quote, most customers have money in their account within 2–3 business days total.